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INFO

CONTACT US 
WE WOULD LOVE TO HEAR FROM YOU- EMAIL US AT UMLAUTCERAMICS@GMAIL.COM
ORDER & ACCOUNT CONFIRMATIONS
YOU WILL RECEIVE AN  E-MAIL CONFIRMATION UPON PLACING YOUR ORDER AND WHEN YOUR ORDER SHIPS.
OUT OF STOCK ITEMS
IF YOU WOULD LIKE TO PURCHASE AN ITEM THAT IS OUT OF STOCK PLEASE EMAIL US AND WE'LL MAKE IT FOR YOU!
SALES TAX
All US RESIDENTS WILL BE CHARGED SALES TAX AT CHECKOUT- INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR TAX DUE IN THEIR PLACE OF RESIDENCE.
CARE
ÜMLAUT CERAMICS PRODUCTS ARE HANDMADE AND EACH SHOULD BE HANDLED, STORED, AND WASHED WITH CARE TO ENSURE IT'S LONGEVITY. WE RECOMMEND HAND WASHING.
ALL OF OUR PIECES ARE HANDMADE IN SMALL BATCHES. EACH ITEM WILL VARY IN SIZE AND SHAPE, WHICH IS WHAT MAKES EACH ITEM ONE OF A KIND. 
 FOOD SAFETY
ALL OF OUR PRODUCTS ARE MADE WITH NON-TOXIC MATERIALS. GLAZED ITEMS PURPOSED FOR CONSUMING EDIBLES ARE FOOD-SAFE AND SHOULD BE HAND-WASHED FOR LONGEVITY.  
SHIPPING
WE PROCESS ORDERS WITHIN 2-3 BUSINESS DAYS (NOT INCLUDING WEEKENDS OR HOLIDAYS) UNLESS OTHERWISE NOTED. OUT OF STOCK/MADE TO ORDER PIECES MAY TAKE UP TO 6-8 WEEKS TO SHIP. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION (IF AVAILABLE). PLEASE  NOTE FULFILLMENT TIMES MAY INCREASE DURING HIGH DEMAND PERIODS. IF YOU NEED YOUR PIECE SOONER THAN THE POSTED TURN AROUND TIME SEND US AN EMAIL AND WE WILL BE HAPPY TO ACCOMMODATE IF POSSIBLE. 
ALL DOMESTIC ORDERS ARE SHIPPED USPS PRIORITY MAIL, WHICH INCLUDES TRACKING AND INSURANCE.
INTERNATIONAL ORDERS ARE SHIPPED USPS FIRST CLASS INTERNATIONAL MAIL, WHICH DOES NOT INCLUDE TRACKING OR INSURANCE. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL DUTIES OR TAX FEES THAT MAY APPLY, AND MAY TAKE ANYWHERE FROM 1-8 WEEKS TO BE DELIVERED OR SOMETIMES MORE DEPENDING ON LOCATION. WE WILL INCLUDE AN INVOICE AND PACKING LIST WITH THE CONTENTS OF YOUR MERCHANDISE FOR CUSTOMS CLEARANCE. PLEASE CONTACT US IF YOU'D LIKE A SHIPPING UPGRADE.
ÜMLAUT CERAMICS IS NOT RESPONSIBLE FOR LOST MAIL OR ERRORS MADE BY THE CUSTOMER WHILE INPUTING INFORMATION. PLEASE DOUBLE CHECK YOUR ADDRESS. 
RETURNS 
WE ARE HAPPY TO ACCEPT RETUNS FOR STORE CREDIT WITHIN 14 DAYS RECEIPT OF YOUR ORDER. MERCHANDISE MUST BE RETURNED TO US IN UNUSED ORIGINAL CONDITION AND PACKAGING. STORE CREDIT WILL NOT BE ISSUED UNTIL THE GOODS HAVE BEEN RECEIVED IN ORIGINAL CONDITION AND PROCESSED. THE BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS INCLUDING DUTIES.  ÜMLAUT CERAMICS IS NOT RESPONSIBLE FOR LOST OR DAMAGED MAIL- WE RECOMMEND THAT YOU INSURE YOUR RETURN SHIPMENT. SHIPPING IS NOT REFUNDABLE. TO INITIATE AN EXCHANGE PLEASE CONTACT UMLAUTCERAMICS@GMAIL.COM
ALL SALES ARE FINAL ON "SALE" ITEMS.
IN CASE OF DAMAGE DURING SHIPMENT, PLEASE NOTIFY US WITHIN 48 HOURS AND KEEP THE ITEM WITH IT'S PACKAGING. PLEASE CONTACT US AT UMLAUTCERAMICS@GMAIL.COM AND WE'LL BEGIN THE REPLACEMENT PROCESS. 
NEWSLETTER & DISCOUNT CODES
FOR INFORMATION ABOUT SALES, DISCOUNT CODES, AND NEW PRODUCTS PLEASE SIGN UP FOR OUR NEWSLETTER AND FOLLOW US ON SOCIAL MEDIA.